Accessibility statement

Last reviewed: May 2026

Al Diyafa Medical Group is committed to making aldiyafaclinic.com accessible to as many people as possible — including patients using assistive technology, navigating with a keyboard, or visiting from older or low-bandwidth devices. This statement explains what we’ve done, what we know is still rough, and how to tell us when something isn’t working.

Standards we follow

We aim to meet WCAG 2.2 Level AA across the website. We test against this benchmark whenever we ship a new template or major update.

What works well

Keyboard navigation: every interactive element (links, buttons, form fields, filter chips) is reachable with the Tab key and has a visible focus ring.
Screen readers: images include descriptive alt text; form fields have associated labels; landmark regions (header, nav, main, footer) are correctly marked up.
Colour contrast: all body text meets WCAG-AA contrast ratio (4.5:1 minimum). Action colours like the green “open now” indicator and teal links are tested at AA against their backgrounds.
Touch targets: all buttons and links on mobile are at least 48 × 48 pixels.
Right-to-left: the Arabic version of the website uses proper RTL layout, mirroring icons and reading order.
Reduced motion: we don’t use auto-playing video or aggressive animation. The reading-progress bar on articles is purely decorative.
Resizing: the layout adapts when you zoom your browser to 200% — text reflows without horizontal scrolling on mobile.

Known limitations

We’re transparent about parts of the site that aren’t fully accessible yet:

Embedded Google Maps on clinic pages are governed by Google’s accessibility implementation, not ours. We provide the clinic address as plain text alongside every map.
Some doctor portraits were supplied at lower resolution than ideal — they remain readable but are slightly less crisp on Retina displays. We’re scheduling a photo session.
Health articles imported from the previous site may contain decorative images without ideal alt text. We’re auditing these post-launch.

At our clinics

All three Al Diyafa locations are step-free with lift access, accessible bathrooms, and welcoming to service animals. Reception staff are happy to assist with check-in, paperwork, or wayfinding. If you have specific accommodation needs (for example, a sign-language interpreter, large-print forms, or a quiet waiting area), please WhatsApp us in advance and we’ll arrange it.

Tell us when something isn’t working

If you hit an accessibility barrier on this website — a button you can’t reach with your keyboard, an image that doesn’t have alt text, text that’s too small to read — please let us know. We treat accessibility issues as bugs and aim to fix them within 30 days.

Formal complaints

If you believe we have failed to meet our accessibility commitments and the issue isn’t resolved after contacting us, you can file a complaint with the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) or the Dubai Health Authority’s patient relations office.

Questions about this page? Contact our team or WhatsApp us.